A Telecom Onboarding Specialist is a professional dedicated to guiding new clients through the initial stages of using a product or service, ensuring they understand its features, advocating for their needs, and setting them up for long-term success.
Responsibilities
- Act as the primary contact for new customers, answering questions, handling objections, and keeping them engaged.
- Advocate for customers by capturing and sharing feedback.
- Proactively contact customers at the first sign of trouble to improve trial conversions.
- Be able to make speech for client in some BSS and IT service related forum, like TMF forum
- Take responsibility for developing US clients telecom BSS market
- Candidates must have the capability to analyze region telecom operator BSS and IT services integration market situation, to give suggestions and work with solution sales team for the market development strategy
- Demonstrate or troubleshoot features through scheduled calls or video meetings.
- Stakeholder management, Project management till delivery and to come up with technical solutions for business requirements
- Understanding the needs of stakeholders, translating those business needs into technical requirement for the development team by understanding current/existing process
Job Description
- 5+ years of experience of working in Telecom industry
- Customer Support, Account Management, Customer Success, or a similar field.
- Experience in Customer Onboarding, SaaS industry or Recruiting.
- Developing Business Requirement Document, Functional Specification Documents,
- Use Case Specifications, Functional and technical specifications
- Experience on Digital Transformation, GSM, Wireless,B2B,E2E Service Provisioning and Service Activation
- Be able to carry out domain branding work, Joint summit with Customer, Exhibition, workshop etc.
- Tech-savvy with the ability to quickly learn new products and explain them to others.
- Analytical and creative in finding solutions for customers.
Skills:
- Exposure to OSS/BSS, and functional areas such service fulfillment, billing, and customer care and good understanding of telecom value chain, markets, key technology as well as business trends, challenges in US markets
- Knowledge of industry standards and frameworks (eTOM, TM Forum)
- Familiarity with cloud computing (SaaS, PaaS, IaaS), DevOps practices.
