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Telecom

Nurturing Ideas, Cultivating Innovation

Modernizing Telecom with Innovation-Driven Services

Innovation Incubator, an AWS Advanced Partner, offers specialized technical services to help telecom providers transform their operations through AI-powered modernization, seamless data integration, and system automation. Our comprehensive service offerings are structured to support every stage of digital transformation — from strategy to execution.
Telecom

Our Core Services

Trusted by Telecom Providers to Deliver Impact-Driven Transformation

We offer modular, scalable services tailored to the needs of telecom organizations — whether you’re modernizing BSS/OSS platforms, migrating to the cloud, or embedding intelligence into your workflows. Each service is engineered to reduce operational burden, drive efficiency, and support long-term innovation.

Data Services

Make your telecom data work for you.
Clean, trusted, and governed data is the foundation of modernization. We prepare your data for AI, analytics, and automation.
  • Assessment & Planning: 1–4 weeks
  • Cleanup & QA: 1–6 months
  • Process Optimization: 2–6 months
  • Post-Migration Optimization: 2–6 months

Outcome

  • Enable AI & analytics | Ensure billing accuracy | Break down silos

Migration Services

Seamless Transitions with Zero Disruption
Move from legacy systems to the cloud with confidence — using our proven strategy-first migration framework.
  • Strategy & Execution (2–4 weeks planning, 1–3 months execution)
  • System Coverage (3–6 months)
  • Cloud-Ready Transition (2–4 weeks)
  • Post-Migration Assurance (1–2 weeks)

Outcome

  • Outcome: Zero downtime | Scalable platforms | Full visibility

AI Services

Turn Repetition into Intelligence
We help you identify the right use cases for AI and build models and agents that reduce manual work and deliver insights.
  • AI Strategy, Proof Points & Roadmap : 1 month
  • AI Agent Adoption (Chat, Voice, Task) : 1–6 months
  • Dashboards & Predictive Analytics: 2–4 weeks per dashboard

Outcome

  • Faster support | Reduced churn | Smart decisions Let’s Build Smart Workflows

Integration Services

Unify Your Telecom Ecosystem
Break silos and automate workflows across systems. We connect platforms and streamline communication between tools.
  • Customize Current Adapters: 1 week – 6 months
  • Deliver New Integrations: 1-6 months

Outcome

  • Unified systems | Faster delivery | No swivel-chair ops

Facing Any of These Challenges?

  • Outdated subscriber experience?
  • High churn with no warning signs?
  • Scattered apps & disconnected workflows?
  • No real AI strategy or innovation plan?

We’ve got your back. Whether you need data modernization, customer experience uplift, or full-scale transformation — we’re ready.

We offer a comprehensive suite of services designed to optimize your network, improve customer experience, and propel your business forward.

AI-Powered Solutions

Leverage cutting-edge technologies like AI and machine learning to automate tasks, predict network issues, and gain valuable insights.

Digital Twin

Create a virtual replica of your network for real-time monitoring, proactive optimization, and improved resource allocation.

Omnichannel Customer Experience

Deliver seamless and personalized experiences across all touchpoints, boosting customer satisfaction and loyalty.

Next-Gen Fraud Prevention

Safeguard your network and your customers from evolving cyber threats.

Chatvoicebot

Enhance customer experience with intelligent virtual assistants.

Churn Prediction

Identify at-risk customers and implement proactive retention strategies.

Integration & Innovation Lab

Our Integration & Innovation Lab is your one-stop shop for transforming groundbreaking ideas into reality. We offer a powerful combination of services designed to empower your team and fast-track innovation.
Assessment Jumpstart
1 week Provide SoW
Integration PoC
1-4 weeks
PoC Demo in Dev environment
AI Services
1-4 months Code, UAT
Integration Delivery
1-4 months Code, UAT

AI Experience Suite for Telecom

Reimagine customer engagement with intelligent automation. Our AI Experience Suite embeds Agentic AI into telecom communication layers—enabling voice, chat, and social interactions that are contextual, secure, and scalable.

Voice AI Agent

Automate inbound and outbound telecom conversations with adaptive voice agents integrated with CRM, ERP, and telephony systems.

  • Intent & sentiment detection
  • Predictive call routing
  • Contextual memory & smart handoff

Outcomes: Lower AHT, higher FCR, improved CX

Conversational AI Buddy

LLM-powered conversational framework for web, mobile, and enterprise platforms, enabling consistent and compliant self-service.

  • Omnichannel chat orchestration
  • AI-led lead qualification
  • Knowledge retrieval & summarization

Outcomes: Reduced agent load, faster resolutions

Social AI

Optimize telecom digital presence using AI-driven content intelligence, SEO, and engagement analytics.

  • SEO & Answer Engine Optimization (AEO)
  • Campaign & competitor insights
  • Structured data optimization

Outcomes: Higher visibility, measurable ROI

Why Telecoms Choose Innovation Incubator

  • Telecom-focused team with proven results
  • Tailored, cost-effective solutions
  • Outcome-driven — not just service-driven
  • Future-ready innovation lab and AI tools
  • Commitment to your long-term success
Book a free consultation with our experts.
Let’s unlock the full potential of your telecom operations.
Get your free consultation today!

AWS re:Invent 2025: Powering CDG’s Telecom Software Modernization with AWS & GenAI

AWS re:Invent 2025 session highlighting how AWS Cloud and Generative AI are powering CDG’s telecom software modernization journey.

This session showcases how CDG is advancing legacy platforms into scalable, AI-enabled, cloud-native systems designed to meet the evolving needs of Communication Service Providers (CSPs).

Key Highlights

Modernization & Cloud-Native Transformation

  • Modernizing telecom software with AWS services
  • Enhancing scalability, performance, and reliability
  • Building a future-ready digital ecosystem for CSPs

GenAI, Conversational AI & Agentic AI

  • Applying GenAI to accelerate workflows and automation
  • AIOps for equipment telemetry–based situational awareness
  • AI Chatbots in action for Subscribers and Customer Service Reps
  • CDG Elements Subscriber Connect and Subscriber Hub with AI Chatbot + human-agent escalation
  • Client Onboarding AI Assistant using AWS Agentcore and related tools
  • MCP Server enabling Agentic AI LLMs to retrieve information via TM Forum APIs
  • A2A agent-based collaboration across a network of agents for end-to-end problem-to-resolution processes
  • Automated QA powered by Innovation Incubator’s NerdAgent-based QAAgent

Book a Free Consultation