Salesforce is a leading customer relationship management (CRM) platform that provides various cloud-based solutions for businesses. We are leveraging the Salesforce platform to integrate our various products and services.
Some of the benefits of using Salesforce platform are
Salesforce provides a comprehensive set of CRM features and capabilities. It allows businesses to manage customer data, track leads and opportunities, automate sales and marketing processes, provide customer support, and analyze performance metrics. This end-to-end CRM functionality helps businesses streamline their operations and improve customer relationships.
Salesforce is a cloud-based platform, which means businesses can access it from anywhere which eliminates the need for on-premises infrastructure and enables teams to collaborate seamlessly. Additionally, Salesforce is highly scalable, allowing businesses to adapt and grow without worrying about infrastructure limitations.
Salesforce offers extensive customization options, allowing businesses to tailor the CRM platform to their specific needs. Users can create custom fields, workflows, and reports, and even build custom applications using Salesforce’s low-code or no-code development tools.
Salesforce’s AppExchange marketplace provides a vast ecosystem of third-party applications and integrations. Businesses can leverage these apps to extend the functionality of Salesforce and integrate it with other systems, such as marketing automation, analytics, document management, and more.
Salesforce offers robust mobile applications for iOS and Android devices, enabling users to access CRM data and perform tasks while on the go.
Salesforce provides powerful analytics and reporting capabilities to gain insights into sales, marketing, and customer service performance. Advanced analytics features, such as Einstein Analytics, leverage artificial intelligence to provide predictive insights and recommendations.
Salesforce offers a range of integration options, making it easier to connect with other systems and data sources. It integrates seamlessly with popular productivity tools like Microsoft Outlook and Google Workspace, as well as with enterprise systems like ERP and marketing automation platforms.
Salesforce has a vibrant community of users, developers, and partners. The Salesforce Trailblazer Community provides a platform for knowledge sharing, best practices, and troubleshooting. Additionally, Salesforce offers comprehensive support resources, including documentation, online training, and dedicated support channels, to assist users at every stage of their CRM journey.
A solution for a unique USA based digital healthcare company that provides a 24/7 telehealth treatment, triage, and navigation service through its digital front door platform.
We are using salesforce as an internal tool to support the provider and care coordinator team. Salesforce integrates with patient facing applications to handle consult creation and routing purposes.Our work with salesforce to build multiple workspaces in a single lightning page with multiple components combined which is helpful for providers and care coordinator to see complete patient’s details in one screen.The platform leverages Salesforce Health Cloud, Shield, and Experience Cloud solutions to securely bring systems and data into a single platform, ultimately offering the right care to patients at the right time.
The Salesforce Platform empowered Digital Health to build a connected, patient-centered experience that improves the care process for both patients and providers. By removing unnecessary friction from care, patients can access virtual appointments and receive real-time service and education, while providers can focus on building better patient relationships. Added advantage of Salesforce is its highly protected HIPAA compliance, which is a prerequisite for our organization which is built on a health cloud using HL7 based data model along with service cloud based case management and routing systems.
We have also integrated AWS Connect with Salesforce for improving overall efficiency and customer experience by leveraging the combined power of both platforms. With Digital Health’s integration of the Salesforce Platform, it’s able to scale its business and achieve a level of efficiency unseen before. The team can collaborate with its own emergency medicine team, other providers, care coordinators, and its partners health solutions all through one platform and in a way that’s frictionless from the patient perspective.